Collision Repair FAQ
CAN YOU MATCH THE PAINT COLOR?Today's modern factory finishes incorporate multiple layers of highly specialized paints. Lujack Collision Center has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
CAN I GET OTHER SERVICE WORK DONE ON MY VEHICLE WHILE IT IS IN THE BODY SHOP?Yes. Just let your estimator know what other work you would like done so that he or she can make the necessary arrangements.
HOW CAN I GET A RENTAL CAR?If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. We have rental on-site.
TO WHOM DO I PAY MY DEDUCTIBLE TO?If your deductible is not waived, it will be your responsibility to pay Lujack Collision Center when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and he or she will tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?We accept Mastercard, VISA, Discover, cash and checks up to $500.
WHAT ARE BETTERMENT CHARGES?Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on the actual miles on your vehicle.
RECOMMENDATIONS AND PRECAUTIONS - FIRST 30 DAYSDO - Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. Always use clean fresh water. Wash your vehicle in the shade.
DON'T - Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. Do not drive on gravel roads. Chipping the finish can easily occur in the first 30 days. Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. Do not scrape ice or snow from the newly painted surface.